Frequently asked questions
What sustainable tourism experiences does Pure Impact Journeys offer?
Pure Impact Journeys offers eco-friendly tours, nature hikes, and cultural immersions focused on sustainability and purpose.
How can I book a sustainable tour with Pure Impact Journeys?
You can book a tour through our website or contact our customer service team for personalized assistance and recommendations.
Are the tours suitable for all age groups?
Yes, our tours are designed for all age groups, providing engaging and educational experiences for families, adults, and seniors alike.
What should I bring on a Pure Impact Journeys tour?
We recommend comfortable clothing, reusable water bottles, sunscreen, and a sense of adventure to fully enjoy our sustainable experiences. But for each travel we have a specific section with details
How does Pure Impact Journeys ensure environmentally friendly practices?
We partner with local eco-friendly suppliers, minimize waste, and educate travelers on sustainable practices throughout their journey.
What is Pure Impact Journeys’ cancellation policy?
At Pure Impact Journeys, we understand that unforeseen circumstances can arise. Our cancellation policy is as follows:
• Cancellations made 14 days or more in advance: You will receive a full refund.
• Cancellations made less than 14 days before the experience: Partial refunds or credits towards future travel may be offered, assessed on a case-by-case basis.
What happens if I need to change my booking?
Changes to your booking can be made but may incur additional charges depending on availability and circumstances. We recommend contacting us as soon as possible to discuss your options.
Will I receive a full refund if I cancel my booking?
You will receive a full refund if you cancel your booking at least 14 days in advance. For cancellations made less than 14 days in advance, refunds will be assessed on a case-by-case basis.
How can I request a cancellation?
To request a cancellation, please contact us via email or phone as soon as possible. Be sure to include your name, booking details, and the reason for the cancellation. We will do our best to assist you.
What if Pure Impact Journeys cancels the experience?
If Pure Impact Journeys needs to cancel an experience due to unforeseen circumstances, you will receive a full refund or the option to choose a new date or experience, according to your preference.
What happens to the registration fee and deposit if I cancel?
The non-refundable registration fee of 30 euros will not be returned. However, the deposit fee of 300 euros may be refunded according to our cancellation policy.
How to Pre-Book a Trip?
Pre Booking your journey with us is simple! Follow these steps to secure your spot:
Select Your Departure Date: Visit our Calendly link to choose your preferred departure date.
Complete the Pre-Booking Form: Fill out your personal details and preferences after selecting your date.
Payment: Once your departure date is chosen, proceed with the payment to confirm your reservation.
Confirmation: After payment, you'll receive a booking confirmation along with additional trip details.
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